Refund policy

§1 Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business, or profession.)

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

- on which you or a third party nominated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or several goods as part of a single order and these are delivered uniformly;

- on which you or a third party nominated by you, who is not the carrier, have taken possession of the last good, if you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party nominated by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods which are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (ASE S.A. Phone Number: 035813299505, Email Address: support@amazinggirl.pl) by means of a clear statement (e.g., a letter sent by post, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in no event will you be charged fees because of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods if the loss in value is due to a handling of the goods that is not necessary for checking the quality, characteristics, and functioning of the goods.

Exclusion and/or Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for whose manufacturing an individual selection or determination by the consumer is significant or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods which can spoil quickly or whose expiration date would quickly be exceeded;
- for the delivery of alcoholic beverages whose price was agreed upon at the time of the contract conclusion, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market, over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods which are, after delivery, due to their nature, inseparably mixed with other items;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

§2 Complaint and Warranty

Version for businesses selling new products
1. The purchase contract applies to new products.
2. In case of a defect in the goods purchased from the seller, the customer has the right to make a complaint according to the provisions of the Civil Code regarding the warranty.
3. In case of a defect in the goods purchased from the seller, the customer has the right to make a complaint according to the provisions of the Civil Code regarding the warranty. If the customer is an entrepreneur, the parties exclude the warranty.
4. Complaints must be made in writing or electronically to the seller's addresses specified in these regulations. (https://totsybaby.com/policies/contact-information)
5. The seller will respond to the complaint request immediately, no later than within 14 days, and if he does not do so within this period, it is assumed that the customer's request was justified.